Customer Service

Ordering Information

Shipping Information

  • What payment methods do you accept?

    We accept the following payment methods:

    • Visa
    • MasterCard
    • Discover
    • American Express
    • PayPal

    Please note that the charge on your statement will appear as "Seven Springs Sales".

  • Is the site secure?

    In order to protect our customers we do not, at any time, store your credit card information.

    To protect your personal information from unauthorized use we utilize advanced 256-Bit SSL (Secure Sockets Layer) encryption. A small lock icon, in the locked position, will appear in the lower right-hand corner of your web browser when we are utilizing this technology.

  • How do I check my order status?

    To check your order status go to the Order Status page and enter your order number, email address, and billing zip/post code. Make sure to enter this information as it was entered when the order was placed.

    If you have problems pulling up your order, email us and let us know what information you are entering in which fields and we can check it for correctness.

  • Do you accept International orders?

    At this time we only ship to the United States and Canada through our website. If you would like an item shipped to somewhere other than the United State or Canada you must place your order over the phone.

  • Why was I charged sales tax?

    Since our offices are located in Washington state we're required to collect sales tax for all orders placed here.

    On July 1, 2008 Washington state switched to a destination based sales tax, therefore if you live in Washington, your sales tax will be based on the shipping address not our office location.

  • When will my card be charged?

    Your card is charged when your order is placed.

  • Can I place a phone or mail order?

    Absolutely! You can place an order by calling (360) 691-6459, by faxing to (360) 691-1424, or by mailing to 3729 Menzel Lake Rd, Granite Falls, WA 98252.

  • How will I be refunded if I cancel an order?

    If you cancel an order, you'll be reimbursed in the original form of payment. If you paid by credit card, you'll be refunded the same amount back to your credit card.

  • What is your Return Policy?

    We currently do not have a set return policy. However, if you are not fully satisfied or have, what you believe to be, a defective part, we will do everything possible to make it right for you. If you believe you have a defective part please contact our support staff.

  • How long will my order take to ship?

    If you placed your order before 12:00 PM it will most likely ship the same day. All items that are in-stock will ship within 3 days.

  • Can I track my shipment?

    Of course! The tracking number will be included in the shipment notification email. If you have the tracking number, you can track your shipment at UPS.com or by following the link in the shipment notification email.

  • Why was I charged customs fees at delivery?

    Any international order may incur a customs fee. These fees are being charged by your government, not our site. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.